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Software License & Support

Software License & Support

The following Software License & Support terms and conditions relate to the following POS Software products:

  • Retail Manager POS Software - supplied on an annual license basis
  • Newsagency POS Software - supplied on an annual license basis
  • Aloha POS Software & TIM app Handheld Software - supplied on a perpetual (everlasting) license basis
  • Counter Intelligence POS Software - supplied on a perpetual (everlasting) license basis

What “DOES” Software Annual License & Support Include?

  1. A license to operate the software for a period of 12 months. (Note: This does not apply to either Aloha POS Software or Counter Intelligence POS Software)
  2. All off-site telephone, email & remote login support. (An internet connection must be installed for remote support). Support hours are Monday to Friday 9am TO 5pm EST.
  3. All software upgrades, including minor and major version releases will be supplied FREE of charge. Off-site Installation of upgrades via remote login are also FREE. Please refer to point 9 below regarding on-site installation charges. By periodically upgrading your POS Software you are ensuring that the life of your initial investment will be dramatically increased.

What “DOESN’T” Software Annual License & Support Include?

  1. On-site support / service (unless it is covered by warranty or a hardware maintenance agreement).
  2. Additional database programming / set up after the initial installation. ie new “Stock Items” etc. although off-site guidance on how to program new items would be covered.
  3. Hardware fault / breakdown is not covered by this agreement.
  4. Faults that occur in third party hardware and or software products (products apart from either Retail Manager, Newsagency POS, Aloha POS & TIM app Handheld Software) that affect the functionality of the POS Software supplied by Access POS.
  5. Any responsibility on Access POS Pty Ltd to perform backups of sales and/or program data. If you are unsure on the particular data that you should backup, please contact Access POS immediately.
  6. Off-site telephone, email and remote login support for computer virus and spyware related damage. This includes damage to either third party software, such as Microsoft Windows, or POS Software supplied by Access POS.
  7. Re-configuring and or performing system setup of a new POS computer or if Microsoft Windows has had to be reinstalled or upgraded to an alternate version or the hard drive has had to be replaced. Ghosting or imaging hard drives is not supported by Access POS. It is advisable to contact Access POS prior to purchasing a new POS computer to confirm suitable specifications.
  8. Re-configuring and or performing system setup of computer peripheral hardware or software that has not been purchased from Access POS, such as Touch Screens, POS Printers, Scanners, Cash Drawers etc. It is advisable to contact Access POS prior to purchasing new computer peripheral hardware or software to confirm suitable specifications.
  9. Although actual software upgrades are supplied FREE of charge, there is a charge for on-site labour / traveling time to perform the installation of these upgrades, if required. Software upgrades are normally done off-site via remote login (internet connection) where no charge would apply.

How Much Does Software Annual License & Support Cost?

The cost of your Software Annual License & Support fee is dependant on the total number of computers that the POS Software is installed on and the optional software modules that you are licensed to use.

Software Annual License & Support is included within the initial software / system purchase which covers the first twelve months. Software Annual License & Support will be payable prior to the first anniversary date to enable software license reactivation / registration. The cost of the annual license will alter in the future if the number of computers and or software modules licensed is altered (either up or down). The change in cost will be applied at the next software license anniversary date.

Access POS Pty Ltd will guarantee that the Software Annual License & Support cost will not be increased by more than 7% per annum compound from the first day of initial software registration. “Initial” meaning the first time the software was registered to you.

Current Retail Manager POS Software Annual License & Support fees after the initial twelve months are: Installed on one computer, $630.00 ex. GST; two computers, $1134.00 ex. GST; Three computers, $1606.50 ex. GST; Four computers, $2016.00 ex. GST etc. Additional software modules. ie. EFTPOS Link, Customer Loyalty, Lay-by etc will slightly increase these amounts.

Current Newsagency POS Software Annual License & Support fees after the initial twelve months are: Installed on one computer, $630.00 ex. GST; two computers, $1134.00 ex. GST; Three computers, $1606.50 ex. GST; Four computers, $2016.00 ex. GST etc. Additional software modules. ie. Stock Control, Newspaper / Magazine Home Delivery, Subagents, Manual Magazines In, Electronic Magazines (XchangeIT), Customer Loyalty, OfficeSmart, Lay-By & EFTPOS Link will slightly increase these amounts.

Current Aloha POS Software Annual Support fees after the initial twelve months are: Installed on one computer, $630.00 ex. GST; two computers, $1134.00 ex. GST; Three computers, $1606.50 ex. GST; Four computers, $2016.00 ex. GST etc. Additional software modules. ie. Customer Loyalty & Home Delivery, Kitchen Video Order Screen Software, TIM app Handheld Software etc will slightly increase these amounts.

Current Counter Intelligence POS Software Annual Support fees after the initial twelve months are: Counter Intelligence "OFFICE" $550.00 ex. GST & Counter Intelligence "POS" $350.00 ex. GST per POS terminal.