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Software License & Support

Software License & Support

The following Software License & Support terms and conditions relate to the following POS Software products:

  • Retail Manager POS Software - supplied on an annual license basis
  • Restaurant Manager POS Software - supplied on an annual license basis
  • Newsagency POS Software - supplied on an annual license basis
  • Aloha POS Software & TIM app Handheld Software - supplied on a perpetual (everlasting) license basis
  • Counter Intelligence POS Software - supplied on a perpetual (everlasting) license basis

What “DOES” Software Annual License & Support Include?

  1. A license to operate the software for a period of 12 months. (Note: This does not apply to either Aloha POS Software or Counter Intelligence POS Software)
  2. All off-site telephone, email & remote login support. (An internet connection must be installed for remote support). Support hours are Monday to Friday 9am to 5pm Sydney, Australia Time. Excludes NSW Public Holidays and company closure dates as advised around Christmas time.
  3. All software upgrades, including minor and major version releases will be supplied FREE of charge. Off-site Installation of upgrades via remote login are also FREE. Please refer to point 9 below regarding on-site installation charges. By periodically upgrading your POS Software you are ensuring that the life of your initial investment will be dramatically increased.

What “DOESN’T” Software Annual License & Support Include?

  1. On-site support / service.
  2. Additional database programming / set up after the initial installation. ie new “Stock Items” etc. although off-site guidance on how to program new items would be covered.
  3. Hardware fault / breakdown is not covered by this agreement.
  4. Faults that occur in third party hardware and or software products (products apart from either Retail Manager, Newsagency POS, Aloha POS & TIM app Handheld Software) that affect the functionality of the POS Software supplied by Access POS.
  5. Any responsibility on Access POS Pty Ltd to perform backups of sales and/or program data. If you are unsure on the particular data that you should backup, please contact Access POS immediately.
  6. Off-site telephone, email and remote login support for computer virus and spyware related damage. This includes damage to either third party software, such as Microsoft Windows, or POS Software supplied by Access POS.
  7. Re-configuring and or performing system setup of a new POS computer or if Microsoft Windows has had to be reinstalled or upgraded to an alternate version or the hard drive has had to be replaced. Ghosting or imaging hard drives and or moving a hard drive from one computer to another is strictly not supported by Access POS. It is advisable to contact Access POS prior to purchasing a new POS computer to confirm suitable specifications.
  8. Re-configuring and or performing system setup of computer peripheral hardware or software that has not been purchased from Access POS, such as Touch Screens, POS Printers, Scanners, Cash Drawers etc. It is advisable to contact Access POS prior to purchasing new computer peripheral hardware or software to confirm suitable specifications.
  9. This agreement only relates to software and hardware in place at the time this agreement was entered into (original software and hardware). ie. it does not cover substituted software and hardware following the breakdown of original software and hardware, unless supplied by Access POS. Installation and setup services for substituted software and hardware will result in additional fees being charged.
  10. Although actual software upgrades are supplied FREE of charge (Aloha POS and TIM App Software excluded), there is a charge for on-site labour / traveling time to perform the installation of these upgrades, if required. Software upgrades are normally done off-site via remote login (internet connection) where no charge would apply.

How Much Does Software Annual License & Support Cost?

The cost of your Software Annual License & Support fee is dependant on the total number of computers that the POS Software is installed on and the optional software modules that you are licensed to use.

Software Annual License & Support is included within the initial software / system purchase which covers the first twelve months. Software Annual License & Support will be payable prior to the first anniversary date to enable software license reactivation / registration. The cost of the annual license will alter in the future if the number of computers and or software modules licensed is altered (either up or down). The change in cost will be applied at the next software license anniversary date. The pricing below only relates to the period from after the initial twelve months to the end of the initial twenty-four month period. ie between years 1 & 2 after the initial software registration date. After which, the Annual License & Support fee maybe subject to small yearly price increases.

Access POS Pty Ltd will guarantee that the Software Annual License & Support cost will not be increased by more than 5% per annum compound after the initial twenty-four month period. “Initial” meaning the first time the software was registered to you.

Current Retail Manager POS Software Annual License & Support fees after the initial twelve months are: Installed on one computer, $60.00 ex. GST; two computers, $108.00 ex. GST; Three computers, $153.00 ex. GST; Four computers, $192.00 ex. GST etc per month. Optional software modules. ie. EFTPOS Link, Customer Management & Loyalty, Lay-by, Stock Control, Customer Accounts, Takeout & Delivery will increase these amounts by $10.00 ex. GST per month each, per computer.

Current Restaurant Manager POS Software Annual License & Support fees after the initial twelve months are: Installed on one computer, $60.00 ex. GST; two computers, $108.00 ex. GST; Three computers, $153.00 ex. GST; Four computers, $192.00 ex. GST etc per month. Optional software modules. ie. EFTPOS Link, Customer Management & Loyalty, Lay-by, Stock Control, Customer Accounts, Takeout & Delivery will increase these amounts by $10.00 ex. GST per month each, per computer.

Current Newsagency POS Software Annual License & Support fees after the initial twelve months are: Installed on one computer, $60.00 ex. GST; two computers, $108.00 ex. GST; Three computers, $153.00 ex. GST; Four computers, $192.00 ex. GST etc per year. Optional software modules. ie. EFTPOS Link, Customer Management & Loyalty, Lay-by, Stock Control, Customer Accounts, Takeout & Delivery, Newspaper & Magazine Home Delivery, Subagents, Officesmart, Manual Magazines In will increase these amounts by $10.00 ex. GST per month each, per computer and Magazine Management (XchangeIT) by $20.00 ex. GST per month, per computer.

Current Aloha POS Software Annual Support fees after the initial twelve months are: Installed on one computer, $60.00 ex. GST; two computers, $108.00 ex. GST; Three computers, $153.00 ex. GST; Four computers, $192.00 ex. GST etc per year. Optional software modules. ie. Customer Loyalty & Home Delivery, Kitchen Video Order Screen Software, TIM app Handheld Software etc will slightly increase these amounts.

Current Counter Intelligence POS Software Annual Support fees after the initial twelve months are: Counter Intelligence "OFFICE" Single Site Version $550.00 ex. GST or Counter Intelligence "OFFICE" Multi Site Version $950.00 ex. GST & Counter Intelligence "POS" $350.00 ex. GST per POS terminal & EFTPOS Link module $100.00 ex. GST per POS terminal.

Software annual license and support is invoiced annually in advance after the initial 12 months and has a minimum period of 12 months. ie. an unused portion, for whatever reason, is not refundable.