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Aloha POS - Software Options

Wireless Hand Helds

The utilisation of Aloha's wireless hand held technology will revolutionise your ordering and bill print processes, saving your staff valuable time and hence improving your customer's satisfaction.

This increase in efficiency may give restaurants a faster table turnover, better customer service and a decreased need for labour. All of which positively effects the bottom line. A combination of fixed POS terminals, hand held units and order printers/screens can all be integrated into the one network. All this adds up to a highly flexible ordering system that will meet the most demanding hospitality needs.

 Aloha Wireless Hand Held Brochure

Customer Loyalty

It's customer satisfaction that drives the success of your business. The Aloha Customer Loyalty module provides you with an extensive centralised database of information on all your customers, allowing you unlimited opportunities to track and reward them.

With up to 36 customised bonus plans, specific customer groups / demographics can be targeted with varying rewards based on spending / purchasing criteria. Rewards are either given in the form of real time discounts or automated coupon production for later redemption. New loyalty customers can be added from either the back office computer or from any POS terminal.

For multi store owners, please read "e-Services" below for enterprise wide loyalty applications.

Home Delivery

Aloha offers a fully featured home delivery module, enabling customer search by name, phone number, company or magnetic card from any terminal within the system. Each customer record contains; Names, addresses, phone numbers, birthdays, anniversaries, map references, delivery instructions as well as a full purchase history right down to what topping they had on their pizza. The customer's previous order can be recalled at the POS saving valuable re-entry time. Dispatch and kitchen dockets contain your customers name, address, map references and special instructions to assist your drivers. To further enhance your customer's satisfaction, your home delivery database can be integrated to the Aloha customer loyalty program to reward those regular customers.

Kitchen Video

Aloha offers a comprehensive kitchen video ordering system that streamlines orders from the counter or drive-thru to your prep areas that will undoubtedly increase the speed, accuracy and quality of service you provide to your customers. The Aloha kitchen video system offers the following features: customisable screen layouts, consolidation of ordered items for quick order filling, video re-routing, bump orders out of sequence, different colours indicate order status, "group" set up capability so items can be seen at multiple locations, no stationary costs and lots more.

Property Management System (PMS - Hotel Charge Posting)

From POS to PMS, Aloha provides the missing link. Transactions are seamlessly posted to the property management system and daily charge reports are created for simple tracking by hotel accounting personnel. The Aloha PMS interface offers the following features: guest room validation status, verification of room assignments, auto posting in real time, complete audit trail, powerful reporting capabilities, guest status inquiry / charge posting from front or back of house, direct billing to individual or company addresses, customised guest checks and much more.

Inventory Control

Aloha's "state of the art" inventory package gives you the tools you have been looking for in controlling food and beverage costs. The inventory module maintains inventory levels, recipe ingredients, sub recipes, costs, competitive vendor bids, units of measure and multiple stocking locations. Suggested ordering provides recommended order quantity, selects a vendor on your criteria (preferred, best price), analyse vendor bids and generate purchase orders. Receiving is streamlined by converting purchase orders into receipts and updating inventory levels. Recipe modeling identifies menu item performance, helping you understand when to adjust prices or recipes. It can also assist you in back office off-menu recipe costing or for once off function menu costing.

 Aloha Inventory Brochure

"QuickCount" Inventory Control

Aloha's "QUICKCOUNT" module can best be described as a 'water down' of the full inventory module for those establishments that don't need all the gadgets that go along with a 'full blown' inventory system. "QUICKCOUNT" offers the ability to track single components of menu items as well as complete menu items, opening and closing counts, wastage, add and usage counts, carry over or reset inventory levels for the next business day, real-time inventory depletion, overage/shortage data, user defined units of measure for easy counting and all this can be done from the POS terminal itself. This is great news for those operators that simply don't have the time to be sitting in front of a back office computer for hours in a day.

The section below, titled, Aloha e-Services is primarily designed for the multi store owner. To view Aloha Hardware Options select the link to the right. Otherwise, please continue.

Aloha e-Services (AlohaEnterprise.com)

Aloha e-Services are designed for the multi store owner who requires access to their sales data via a web based browser from anywhere in the world, sales data consolidation or who wants to implement an enterprise customer loyalty and or gift card solution across an unlimited number of stores. This is achieved by centralizing data in a web site formate, which is hosted by Radiant Systems.

Radiant Systems has developed a simple, yet comprehensive approach to system management. By integrating a suite of complete management tools, it puts monitoring and control capabilities at your fingertips. With more than 3,000 installations, AlohaEnterprise.com has a successful track record with over five years of operations. It was the first web-based enterprise system in operation. When other companies offer smoke and mirrors, Aloha delivers proven, industry-respected reliability.

In fact, Aloha Enterprise.com is so advanced that it won both the European Microsoft Retail Application Developer's (RAD) Award and U.S. Microsoft RAD Award.

e-Card

Aloha e-Card is an enterprise Gift / Stored Value Card solution especially designed for multi store owners.

Gift cards are a cost effective way to drive revenue growth through innovative marketing programs. Easily implemented, gift and stored value card program can be managed efficiently across locations, while gathering important sale and profitability reports.

Key features include:

• Seamless integration to the POS for card sales and redemption with near real-time authorisation.
• Stored value feature allows card holders to easily add value to their existing cards.
• Support for a variety of refund types, including declining balance or cash refund upon redemption.
• Unlimited card types for special promotions.
• Card balance printed on customer receipt.

e-Loyalty

Aloha e-Loyalty is an enterprise customer loyalty solution especially designed for multi store owners.

The Aloha e-Loyalty delivers flexible, customisable, reward and bonus programs across your enterprise. The powerful Web-based system is designed to stimulate repeat business with powerful reward programs. Bonus plans can be based on; Dollars spent, particular items purchased, loyalty points, frequency of visits, lottery (Random Rewards), manage employee meals and 'Be My Guest' plans whereby business owners can 'treat' their special clients etc.

Key features include:

• Real time promotions can be applied on the POS automatically when the reward is earned.
• Rewards can take the form of immediate discounts, coupons printed from your POS printer or added value to your customers e-Card (If the e-Card option is in use).
• Bonus plan schedules such as late night menu club.
• Bonus events such as double credit during certain hours of the day or specific days of the week.

e-Reporting

Aloha e-Reporting is an enterprise reporting and central database manager solution especially designed for multi store owners.

Wherever you are, Aloha e-Reporting will let you know exactly how your business is performing. This award winning management tool offers Web-based reporting and centralised data management (CDM) that delivers unmatched visibility and control of restaurant operations and allows for fast, accurate decisions - anytime, from any location.

Key features include:

• Consolidated, multi store reporting with extensive drill down analysis.
• Sales analysis, forecasting and comparison reporting.
• Off site data backup service.
• Sales forecasting and analysis comparisons.
• Alerts sent to you via email highlighting unexpected issues which also include guidance for resolution.
• Alerts that can be scheduled that keep you informed of sales progress. This can be set for any period; Hourly, daily, any time you want the information.
• Using the CDM capability, you can implement menu changes quickly and centrally at your corporate office and schedule them to be broadcast to your stores. This will improve data consistency and compliance across your stores. This also relieves your store managers from the back office and lets them concentrate on serving customer needs.

 Aloha e-Services Brochure