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FAQ

FAQ

What Payment Methods are Available at Checkout?

  1. Direct Deposit (A 2% discount will be applied to the order total excluding freight and any other discounts.)
  2. Post a Cheque
  3. Credit Cards (Visa & Mastercard) (Not all products are available for purchase with Credit Card payment online. If one of these products is contained in your shopping cart the "Credit Card" payment option will not be displayed.) Credit Card payment is available on all items in-store via our EFTPOS terminal.
  4. Phone Ordering (We will contact you to discuss your order and payment options.)
  5. Account Customer (If you are an existing account customer of Access POS this option can be made available. You will need to contact us after you register.) (Not all products are available for purchase on Account. If one of these products is contained in your shopping cart the "Account Customer" payment option will not be displayed.)

You are welcome to visit our offices & showroom to make payment for any order (95 Pittwater Road, HUNTERS HILL. NSW 2110). We accept: Cash, Cheque and have Credit & Debit Card EFTPOS facilities. Credit Card payment is available on all items in-store via our EFTPOS terminal.

Rental / Finance Access POS can also recommend various Finance Companies for larger purchases. Usually amounts over $1500.00. Finance / Rental rates quoted within the Access POS website are from Flexirent Commercial. We can also recommend Silver Chef

All prices are in Australian dollars.

What freight companies do we generally use?

Fastway Couriers, Australia Post and AirRoad

Do we accept orders from outside of Australia?

Yes. New Zealand, Papua New Guinea, Vanuatu, Fiji, Tonga and other Pacific Islands. Complete your online order and we will contact you to discuss freight charges prior to processing either your order or payment.

Can you pick up your order from our offices?

Yes, you can pickup your order between Monday and Friday, 9am to 5pm. Our address is: 95 Pittwater Road, HUNTERS HILL. NSW 2110 (Sydney). It is best if you contact us prior so we can make sure it will be ready for you.

Do we provide after sales support?

Yes. Access POS employs full time support staff that are well trained in the technical aspects of all products and or services we offer. You are welcome to contact us between Monday and Friday, 9am to 5pm.

What product warranties do we provide?

All new hardware purchased comes with a 12 month return to base warranty which covers parts and labour (power transformers are excluded) with the exception of Acer computers which come with a 36 month warranty unless stated otherwise. See our Terms & Conditions of Sale and Supply for further details.

What happens if I have selected an incorrect product?

If you have selected an incorrect product we will gladly exchange or provide you with a credit note in which you can use for a future purchase. Goods will need to be returned in orginal manufacturers packaging and unsoiled or damaged. This policy applies to goods that are returned within 30 days of purchase and the individual purchase price of the item does not exceed $1000.00 ex. GST. Access POS Pty Ltd may consider claims outside of these guildlines at its' sole discretion. Additional freight costs may apply as no credit can be provided for original freight charges.

Software products and services already provided can not be returned for either a refund, exchange or credit note regardless of the value. This includes software and services bundled with hardware products.

How do I apply a Discount Coupon?

Once you have logged in and placed an order, you can redeem a Discount Coupon on the "View Cart" screen prior to "Checkout" by entering the appropiate code.

Can I add items to my personal Favourites List?

Yes, although you must register and be logged in. Once logged in, all items have an option to "Add to Favourites" on the product details page. Once added, you can view and / or order from your Favourites List. The link to "Favourites List" is located in the top right hand corner under the "Your Cart" section.